Our travel insurance policies do not provide cover for financial failure of an airline or tour operator.
However, there are several steps you can take to claim your money back if you have booked your holiday through a travel agent or tour operator.
Package Holidays
If you have purchased a holiday through a licensed travel agent or tour operator, you will be fully protected by the Civil Aviation Authority (CAA) or the Association of British Travel Agents (ABTA).
The Air Travel Organiser’s Licence (ATOL), a scheme run by the CAA, will protect you if your tour operator ceases trading.
If this happens while you’re abroad, the CAA will cover the cost of getting you home and any accommodation costs.
If the company goes into liquidation before you are due to travel, the CAA will refund the money that you have paid the tour operator.
An ABTA bond provides cover if the travel agent goes bust without having paid the tour operator.
Flight-Only Bookings
Those who book their flights directly with an airline will not be protected by the CAA.
If you have purchased your tickets or accommodation using a credit card, bank card, or PayPal, you should be able to claim your money back.
We recommend contacting your card provider or bank to discuss the options open to you.
Please note, it’s always important to understand the terms of your travel insurance policy and what it covers.
If you have any questions, don’t hesitate to contact us.