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Looking to make a claim?

You can start your claim online, 24/7 in just three steps. Just make sure you're safe before you begin:

  1. Log in to your Account to get started
  2. Go to your Policy > About your cover section to check your cover and excess
  3. Select the  'Make a claim' button

To check the progress after you’ve made a claim log back in and select ‘Make a claim’.

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We're here to help you every step of the way - our FAQs and chatbot are always available.

Quick video guide on how to make a claim

It's really important you give us as many details as you can

In particular we need:

Photos of the damage

Take photos of the scene and any damage to your car, from all angles. We’ll ask for this after you’ve submitted your claim.

View photo guidelines
Driver information

Get the details of any other drivers involved: their full name, phone number, address and registration number.

Location

Make a note of where it happened. An approximate address will be helpful.

Location guidelines
Witnesses

Get names and phone numbers of anyone who saw the incident.

What happens once you've submitted your claim?

Whether you tell us over the phone or online we follow the same steps.

  1. 1 Review claim

We’ll start to get any extra information needed.

  1. 2 Request evidence

We'll text you if we need photos of the damage.

  1. 3 Assess damage

We'll review the damage to your car and let you know if it's repairable or not. We'll also explain your courtesy or hire car options.

  1. 4 Decide outcome

If your car's repairable we'll get in touch to book the repair.

If it's not repairable we'll be in touch to tell you the amount we’ll pay to settle your claim, based on the car’s market value.

Accident recovery and windscreens

Need help at the roadside right now following an accident?

If your car’s not drivable and it needs to be recovered, call LV Britannia Rescue and they’ll arrange for recovery straight away. This service is included in your cover.

0345 606 1373

Helpline open 24/7

Windscreen chipped or cracked?

You’re covered for this if you’ve got comprehensive insurance. It won’t count as a claim against your policy.

Remember it’s better to report a chipped windscreen to us before it get’s worse.

You can claim online via the Autoglass website or call them:

Claim online with Autoglass

0800 085 8459

Open 24/7

Call us to make a claim

If you need to report an incident or would like assistance with making a claim, you can contact us through:

0345 606 1373 Chat with us

We're open
  • Monday to Friday 8am - 8pm
  • Saturday 9am - 5pm
  • Sunday 9am - 2pm

Alternatively log in to make a claim online 24/7.

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Frequently Asked Questions

Anything you're not sure about? Please check our FAQs page

If you've got any further questions you can Chat with us.

Video guides